Privacy Policy

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At Kinark Child and Family Services (Kinark), we are committed to meeting the highest standards with respect to the collection, use, disclosure, storage, retention, and destruction of the personal health information of clients. We are committed to meeting or exceeding the privacy standards established by the Information and Privacy Commissioner (IPC) and relevant legislation, including the Personal Health Information Protection Act (PHIPA).

What Type of Information We Collect

We collect your personal information such as:

  • Name, address, date of birth, and health card number
  • Personal and family information related to your assessment, counselling, and/or services

How We Use Your Information

We collect personal information in order to provide you with the best care that we can. We will explain to you the potential uses of your information, including:

  • Complying with legal and regulatory requirements
  • Conducting quality improvement and risk management activities
  • Contacting individuals regarding upcoming events, activities, and programs that may be of interest to you
  • Educating Kinark Personnel and students
  • Educating Kinark Personnel on the provision of health care
  • Evaluating and monitoring programs and services
  • Planning and delivering programs and services
  • Processing financial transactions/payment
  • Providing assessment, counselling, services planning, and service provision
  • Sharing information with other Kinark Personnel involved in your care

When We Disclose Your Information

We will only disclose your information with consent or as permitted/required by law. Unless you ask us not to, we will disclose your information to other health information custodians involved in your care.

Your express consent will be required before:

  • Releasing clinical assessments or reports
  • Disclosing information with school, child welfare, or other organizations providing service who are not health information custodians involved in providing your care

Withdrawing and/or Withholding Consent

You may withdraw or withhold consent at any time. This means that you may ask us not to disclose particular information (such as specific diagnosis) or not to disclose information to a particular person unless we are otherwise permitted or required to do so.

No Consent Required

There are a number of limited circumstances where we will disclose your information without your consent. These include:

  • If there is suspicion of child abuse
  • If a child may need the protection of a Children’s Aid Society
  • If someone is in danger of harming themselves or others
  • If a court orders the release of information

Security of Information

Your information is securely stored and protected by administrative, physical, and electronic safeguards. Only authorized individuals can access your information.

Privacy Breach

You will be notified if your information is lost, stolen, used, or disclosed without proper authorization.

Access to Your Information

Active clients may request access or corrections to their record by contacting their local program or office. Former clients may request access or corrections to their record by contacting the Records Clerk at

Retention of Client Records

As of April 1, 2019, retention of records ranges from three years to 25 years after the last dated entry of 25 years after the client turning 18, if under 18 at the time service concluded.

Privacy at Kinark

For questions or complaints relating to privacy and personal information, please contact:

500 Hood Road, Suite 200
Markham, ON L3R 9Z3
Telephone: 905-474-9595, ext. 1397
Toll Free: 1-800-230-8533, ext. 1397

You may also contact the Information and Privacy Commissioner of Ontario (IPC) if you have a complaint about the way your information has been collected, used, or disclosed.

2 Bloor Street East
Suite 1400
Toronto, ON M4W 1A8
Toronto Area: 416-326-3333
Toll Free: 1-800-387-0073

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